Hi, I'm Cloe!

Turning complex problems into confident solutions.

I'm a Support Engineer and Code Coach with a Computer Science background, focused on untangling complex issues, explaining things clearly, and making technology feel more approachable.

Brand Management Customer Support Web Design Code Coaching
Cloe Wemett
Graduation

From smoke-filled kitchens to cloud-based systems, I thrive in fast-paced environments where complex problems meet creative solutions. With a background that spans restaurant leadership, technical support, software engineering, and mentoring aspiring coders, I bring a unique blend of hands-on grit, technical expertise, and a passion for continuous learning.

I'm driven by a love for problem-solving and cracking tough technical challenges while also helping teams grow through curiosity and collaboration. Armed with a Computer Science degree and STEM Education minor from UC Berkeley, I'm excited to connect, create, and contribute to projects and teams that value innovation and growth as much as I do.

Thanks for stopping by! If you're inspired or just want to chat, let's connect. I'm always eager to collaborate and tackle new challenges!

What People Have To Say

Trusted By Professionals

"There's truly nothing like having an instructor who I can implicitly trust to always conscientiously hold their students to high standards and who has taken the time to build such strong connections with them week after week, month after month, and in some cases, year after year! You've come through for us in countless ways, stepping in to sub at the last minute, being accommodating with your students' changing schedules, and finding ways to engage with students who may not always be easy. Thank you for being such an exemplary employee. Your outstanding character and integrity mean so much to us."

Owner - The Coder School

"Cloe is an exceptional professional and an amazing team player. I had the pleasure to work with Cloe on Atlassian's Support team for two years. She demonstrates great technical/communication skills and adapts easily to new content."

Past Teammate - Atlassian

"Cloe is extremely committed and highly competent in her work, consistently proving that speed and quality can go hand in hand. Her well-developed soft skills, combined with a friendly and collaborative attitude, helped create a positive and supportive work environment. Any team would be lucky to have her!"

Past Teammate - Atlassian

"Cloe is a highly skilled Technical Support Engineer who combines strong technical expertise with excellent communication. She played a key role in our hybrid support program, handling both ticket-based and real-time chat support, assisting customers efficiently and professionally across both channels. Beyond her technical strengths, we were also part of the Fun Crew together, where she actively contributed to organizing team events, and boosting team morale. Her collaborative spirit and creativity truly made a positive impact on our team culture. I would be glad to work with her again."

Past Teammate - Atlassian

"Whoever hires Cloe will be lucky to pick her up. She's an incredible person, picks things up quickly, is super positive, and excels at any task given to her."

Past Teammate - Atlassian

"A top talent support engineer! A great addition to any support organization that is looking for an engineer who can make an immediate positive impact on the business and the team!"

Past Manager - Atlassian

Where I've Contributed

Professional Experience

A mix of support engineering, technical teaching, and leadership roles where I solved problems, improved systems, and helped people grow.

Senior Support Engineer

Sourcegraph • San Francisco, CA (Remote)

October 2025 – Present

  • Engineer and support large-scale Sourcegraph deployments, enabling developers to search, understand, and automate code across complex environments.
  • Deliver reliable, high-performance deployments across both cloud and on-premise architectures, with a focus on stability, scalability, and customer success.
  • Partner closely with engineering teams to streamline CI/CD pipelines and improve the speed and consistency of deployment workflows.
CI/CD
Containerization
Distributed Systems

Senior Code Coach

The Coder School Berkeley • Berkeley, CA (Remote)

August 2019 – Present

  • Mentored 100+ students ages 8-18 in 1:1 sessions and group classes, building coding skills and confidence through tailored instruction.
  • Taught 5+ programming languages (Python, JavaScript/HTML, Lua) while adapting to diverse learning styles and maximizing engagement.
  • Guided students to secure first-place awards in local coding challenges and recognition in national competitions.
  • Spearheaded curriculum improvements and operational enhancements while mentoring newly onboarded coaches.
Scratch
Python
Java
JavaScript/HTML/CSS
Lua

Support Engineer 2

Atlassian • Sydney, Australia (Remote)

July 2023 – Aug 2025

  • Delivered technical support for Atlassian products, managing 5+ tickets daily and achieving a 3.6 average daily closure rate across diverse customer use cases.
  • Effectively resolved customer issues with SAML and SCIM integrations, user and group management, and security settings, achieving 90.4 NPS.
  • Utilized REST APIs to streamline workflows, reducing average handling time to 36 minutes per request.
  • Led 4+ synchronous and asynchronous team events, enhancing collaboration among colleagues across the US, Brazil, and Mexico.
REST APIs
SAML & SCIM
Jira & Confluence

Software Development Intern

Technology Enhanced Learning in Science • UC Berkeley, CA

October 2022 – May 2023

  • Selected by faculty to join a graduate-level course and research lab improving online learning outcomes.
  • Collaborated with graduate candidates to analyze and label student response data for AI/NLP model training.
  • Contributed to feature improvements on the WISE (Web-based Inquiry Science Environment) platform.
  • Programmed in Java, HTML, and TypeScript using the Angular framework.
Tokenization
TypeScript
Angular

Food Service Supervisor

Good Smoke BBQ • Rochester, NY

April 2015 – June 2021

  • Adapted quickly to fast-paced environment, building knowledge of restaurant operations while maintaining high service standards.
  • Cross-trained in 5+ roles (server, catering, line cook), demonstrating flexibility and commitment to growth and excellence.
  • Directed onboarding for 30+ team members, ensuring alignment with service standards and organizational values.
  • Configured and maintained social media, networks, and POS systems across 3 locations, ensuring minimal downtime and operational efficiency.
Restaurant Operations
Brand Management
Customer Satisfaction
Clover Systems

Where I've Grown

Education

The academic background and early leadership experiences that shaped how I approach problem-solving, teaching, and technical work.

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University of California, Berkeley

Bachelor of Arts in Computer Science

August 2019 – May 2023

  • Minor in STEM Education through Cal Teach.
  • Combined technical coursework with teaching and communication-focused training.
Databases Artificial Intelligence Data Science
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Webster Schroeder High School

Diploma

August 2015 – May 2019

  • Graduated Summa Cum Laude.
  • Co-founded and led the Computer Science League.
  • Served as captain of the Girls Varsity Swim Team.
AP Computer Science A AP Calculus BC AP Statistics AP Physics C AP Economics

What I Bring

Skills

A practical mix of engineering, systems thinking, and teaching-focused strengths shaped by support, infrastructure, and mentoring work.

Languages

Python Java JavaScript HTML/CSS Lua Swift SQL R Scratch/Snap!

Frameworks, Protocols, and Systems

CI/CD SCIM SAML Cloud Deployments Docker-Compose Kubernetes Knowledge Management REST APIs Git React Angular Pandas NumPy

Tools

GitHub Jira/JSM Confluence Google Workspace Mircrosoft Office Squarespace Slack Intercom

Strengths

Technical Support Problem Solving Mentoring Communication Cross-Functional Collaboration

What I've Built

Portfolio

A mix of creative and technical projects that reflect how I like to build: practical, thoughtful, and a little playful.

Want to Chat?

Let's Connect

I’m always open to new opportunities, thoughtful collaborations, and conversations about support, teaching, and creative technical work.

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Based In

San Diego, CA

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